Frequently Asked Questions

Ordering

How can I pay?

Card, Apple Pay, Google Pay, Shop Pay and PayPal. In the UK and most of Europe you can also pay in 3 with Klarna.

Do you do discounts?

No. Our prices are final. These are pairs you won't find anywhere else, so there's no rush to sell them.

Will this pair come back in stock?

Most pairs are one of one. When it's gone, it's gone.

Delivery

When will my order ship?

Order by 4pm (Mon–Fri) and it ships the same day. After 4pm or at the weekend, it ships the next working day. UK orders placed by 11am on Saturday also ship that day.

How long does delivery take?

UK: next day or 1–2 days. Europe, USA and the rest of the world: 3–4 days with DHL Express (Ireland 2–3 days), or 1–2 days with FedEx Express.

How do I track my order?

You get a tracking link by email as soon as your order ships.

Will I pay customs or import tax?

UK orders: no. Outside the UK, your country may charge import tax when the parcel arrives, paid to the courier.

Sizing

Where's the size chart?

On every product page, or here: Size Chart.

Is my size still available?

If it shows on the product page, it's in stock. If it doesn't, it's not available.

The boots

Are your boots authentic?

100%. We've been doing this since 2019. Every pair is checked and inspected by hand by our team before it ships, comes with our authenticity tag, and is backed by our 100% authenticity guarantee.

Are the boots brand new?

99.9% of our boots are brand new. If a pair isn't, the description says so and explains its condition.

Can I see more photos?

Yes. Message us with the pair, your size and exactly what you want to see. Email support@bootsplug.com to start.

Personalisation

Can I personalise my boots?

Yes. Add your name, initials, a flag or an emoji on the product page. It normally takes 2 days, and there's a same-day option on the product page. Personalised pairs can't be returned.

Can you convert my boots to SG?

Yes. We can turn FG/AG boots into SG, exactly like a factory-made SG pair. Message us and we'll sort it.

Returns

Can I return my boots?

Yes, within 14 days of delivery, unworn and in the original packaging. Email support@bootsplug.com first.

When do I get my refund?

As soon as your return arrives with us and has been checked.

What can't be returned?

Worn pairs and personalised or converted pairs.

Sourcing

Can you find me a pair?

Yes, it's what we do. Send us the model, colourway, size and budget by email or on Instagram.