Refunds
Returns
We accept returns within 14 days of delivery. Boots must be unworn, undamaged and in their original packaging. This applies to older pairs too.
How to return
Email with your order number and we'll send you the next steps. Return postage is paid by the customer. We recommend a tracked service.
Refunds
Refunds are processed as soon as the return arrives with us and has been checked.
Items we can't accept back
- Worn or used boots
- Personalised (ID), converted (SG) or Custom Blackout pairs, unless faulty
Older pairs
Older pairs can be returned within 14 days like any other pair, as long as they're unworn, undamaged and in their original packaging.
Faults and repairs
If a pair arrives faulty, email us with photos within 30 days of delivery. If anything goes wrong with your pair within 30 days, we repair it. See bootsplug.com/pages/durability
Questions? Email .
