Politica de envios

By placing an order on this website you agree to the terms below.

1. Dispatch times

Monday to Friday: orders placed before 4pm (UK time) are dispatched the same day. Orders placed after 4pm are dispatched the next working day.

Saturday: UK orders placed before 11am are dispatched the same day. International orders placed on Saturday or Sunday, and all orders placed after 11am on Saturday or on Sunday, are dispatched on Monday.

A few pairs are held at our second location and take 3–4 days to dispatch. The product page shows this before you order.

We don't dispatch on UK bank holidays; orders placed then ship the next working day.

2. Delivery options and times

UK: Royal Mail 1st Class (1–2 days) or Royal Mail Next Day (1 day).

Europe, USA and rest of the world: DHL Express (3–4 days; Ireland 2–3 days) or FedEx Express (1–2 days; Ireland 1 day).

Prices are shown at checkout in your currency. Delivery times are estimates from dispatch and aren't guaranteed.

3. Tracking

You get a tracking link by email as soon as your order ships.

4. Duties and taxes

Orders outside the UK may be charged import duty, tax and a courier handling fee on arrival. These are paid by the customer and aren't included in our prices. If you refuse to pay them and the parcel comes back to us, we refund the price of the boots minus the cost of the return shipping. The original delivery charge isn't refunded.

5. Damaged or lost parcels

If a parcel arrives damaged, refuse it if you can and email us. If it was left without you there, email us for next steps. If a parcel is lost in transit, we refund or replace it once the courier confirms it is lost. We aren't responsible for courier delays, but we'll chase them for you.

6. Change of address

We can change the delivery address any time before your order is dispatched. Email us as soon as possible.

7. Wrong address or failed delivery

If an order is returned because the address was wrong or incomplete, or delivery failed through no fault of ours, we wait for the parcel to come back before reshipping. Reshipping is paid by the customer. If it never comes back, we can't offer a refund.

8. Older pairs

Boots over 5 years old can show natural ageing after use. See our Durability Assurance: bootsplug.com/pages/durability

9. Contact

Questions about delivery? Email support@bootsplug.com.