Términos de servicio

Last updated: 5 October 2026

1. About us

This website (bootsplug.com) is run by B Plug Ltd, trading as Bootsplug ("Boots Plug", "we", "us", "our").

  • Company number: 14564988, registered in England and Wales
  • VAT number: GB444046609
  • Email: support@bootsplug.com

Our store runs on Shopify. Shopify provides the platform; your contract is with us.

2. These terms

These terms apply when you use our website or buy from us. Please read them before you order. If you don't agree with them, please don't use the site or place an order.

They work together with our Privacy Policy, Refund Policy and Shipping Policy.

If you buy as a consumer (not for a business), you have legal rights that these terms do not reduce. Nothing in these terms affects your statutory rights.

3. Our boots

  • We sell rare, classic and vintage football boots. Many pairs are years or decades old.
  • Every pair is checked by hand before it is listed. We give a 100% authenticity guarantee (see section 12).
  • We describe and photograph each pair as accurately as we can. Colours can look slightly different on screens.
  • Some older boots are bought mainly for collecting or investment. Please read the description and our Durability Assurance (section 11) before you buy.
  • Stock is often one pair only. We may limit quantities or stop selling a product at any time.

4. Orders

  • You must be 18 or over to place an order, or have a parent or guardian's permission.
  • Please give accurate contact, billing and delivery details. We are not responsible for delays or losses caused by a wrong or incomplete address.
  • When you place an order, you are making an offer to buy. Our contract starts when we accept your order. We accept your order when we dispatch it and send you the dispatch email.
  • We may refuse or cancel an order, for example if an item is out of stock, if we suspect fraud, if an order appears to be placed by a reseller or dealer, or if there is an obvious error in the price or description. If we cancel after you have paid, we refund you in full.

5. Prices and payment

  • Prices are shown on the website and include UK VAT where it applies.
  • Our prices are final. We don't offer discounts.
  • Delivery costs are shown at checkout before you pay.
  • Prices can change, but a change will not affect an order we have already accepted.
  • We accept debit and credit cards, Apple Pay, Google Pay, Shop Pay, PayPal and Klarna. Payment options shown at checkout can vary by country.
  • Klarna and PayPal are provided by those companies under their own terms. Klarna may run checks before offering pay later or instalments.
  • Card details are handled by our payment providers over encrypted connections. We never see your full card number.

6. Personalisation (ID) and SG conversion

  • We offer ID personalisation on some boots, and can convert some pairs to SG (soft ground) studs on request.
  • These are made to your instructions. Once you have confirmed a personalised (ID) or SG-converted order, it cannot be cancelled, returned or exchanged unless it is faulty.
  • Please check spelling, sizes and options carefully before you confirm.

7. Delivery

  • Orders placed by 4pm UK time, Monday to Friday, are dispatched the same day.
  • Saturday: UK orders placed by 11am UK time are dispatched the same day. International orders placed at the weekend are dispatched on Monday.
  • Some pairs ship from a second location and take 3‚Äì4 days to dispatch.
  • We don't dispatch on UK bank holidays.
  • UK orders go by Royal Mail. International orders go by DHL Express or FedEx Express.
  • You get tracking details when your order is dispatched, where the service offers tracking.
  • Delivery times from couriers are estimates. We are not responsible for courier delays outside our control.
  • We can change the delivery address any time before dispatch. Email us as soon as possible.

8. Import duties and taxes (orders outside the UK)

  • Import duties, taxes and courier handling fees are not included in our prices or delivery charge.
  • They are charged by the courier or customs in your country, and you pay them on arrival.
  • The amount depends on your country. Please check before you order.
  • If you refuse to pay these charges and the parcel comes back to us, we refund the price of the goods minus the cost of return shipping. The original delivery charge is not refunded.

9. Your right to cancel (14 days)

If you buy online as a consumer, you can change your mind and cancel your order within 14 days of the day you receive it. You don't need to give a reason.

To cancel:

  1. Email support@bootsplug.com within 14 days of delivery, with your order number.
  2. Send the boots back within 14 days of telling us. You pay the return postage. We recommend a tracked and insured service.

Condition of returns:

  • Boots must be unworn, undamaged and in their original packaging, with any tags and accessories.
  • You can handle the boots as you would in a shop to check them. If they are worn (for example used outdoors or on a pitch) or damaged, we may reduce your refund to reflect the loss in value, or refuse it if the value is lost in full.
  • Personalised (ID) and SG-converted pairs cannot be returned unless faulty (section 6).

Refunds:

  • We refund you as soon as the return arrives and has been checked, and in any case within 14 days of receiving it.
  • We refund to your original payment method.

10. Faulty or wrong items

  • If a pair arrives faulty, damaged, or not as described, email us within 14 days of delivery with photos.
  • You have legal rights under the Consumer Rights Act 2015, including a right to reject faulty goods within 30 days.
  • If the item is faulty or not as described, we pay the return postage and refund or replace it.
  • If a parcel arrives visibly damaged, please refuse it if you can and contact us.

11. Durability Assurance (boots 5+ years old)

  • Boots more than 5 years old are vintage. Even unworn, glue, soles, studs and materials can age.
  • We sell these pairs as described and do not promise they are suitable for regular match use.
  • If an older pair develops an age-related issue, contact us. We arrange a professional repair:
    • UK customers: the repair is free, including shipping both ways.
    • International customers: the repair is free, but you pay the shipping both ways.
  • This is in addition to your legal rights, not instead of them.

12. Authenticity guarantee

  • Every pair is checked by hand. We guarantee that every pair we sell is 100% authentic.

13. Lost parcels

  • If a parcel is lost in transit, we refund or replace it once the courier confirms it is lost.
  • If a parcel is lost or returned because the address was wrong or incomplete, or delivery failed through no fault of ours, we wait for it to come back to us before reshipping. Reshipping is paid by the customer. If it never comes back, we can't offer a refund.

14. Using our website

You must not:

  • use the site for anything unlawful or fraudulent;
  • harass, abuse or discriminate against anyone;
  • give false or misleading information;
  • upload viruses or harmful code, or try to get round the site's security;
  • collect other people's personal data;
  • scrape, crawl or copy the site, or resell any part of it, without our written permission;
  • infringe our intellectual property or anyone else's.

All content on this site (text, photos, videos, logos, the Bootsplug name and design) belongs to us or our licensors. You may not copy or reuse it without our written permission.

We may suspend or end your access to the site if you break these terms.

We try to keep the site accurate and available, but we can't promise it will always be error-free or uninterrupted. We may change or remove parts of the site at any time.

15. Comments, reviews and ideas you send us

  • If you send us comments, reviews, photos or ideas, you allow us to use, edit and publish them in any media without payment. We will credit you if you ask.
  • You must not send content that is unlawful, offensive, defamatory, or breaks someone else's rights.
  • We may remove any content at our discretion.

16. Third-party tools and links

  • Our site may link to, or use tools from, other companies (for example payment providers and couriers).
  • We are not responsible for third-party websites or their content. Their own terms and privacy policies apply.

17. Our liability

  • If we break these terms, we are responsible for loss or damage you suffer that is a foreseeable result of that.
  • We are not responsible for loss that was not foreseeable, or for business losses (such as lost profit or lost business opportunities). Our products are for personal use.
  • Our total liability to you for any order is limited to the price you paid for that order, as far as the law allows.
  • Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit. This includes your rights under the Consumer Rights Act 2015.

18. If you break these terms

If you break these terms, or use the site unlawfully, and this causes us loss (for example a legal claim from someone else), you may be responsible for that loss.

19. Your personal data

We use your personal data as described in our Privacy Policy.

20. Marketing texts

  • If you sign up for marketing texts, we send messages about new stock, drops and offers. How often varies.
  • You don't need to sign up to buy from us.
  • Reply STOP to any message to opt out, or email support@bootsplug.com.
  • Standard message and data rates from your network may apply.

21. Changes to these terms

We may update these terms from time to time. The version on this page when you place an order is the one that applies to that order.

22. Law and disputes

  • These terms are governed by the law of England and Wales.
  • Disputes go to the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts.
  • If you live outside the UK as a consumer, you keep any protections of your local consumer law that cannot be excluded.
  • If you have a complaint, please email us first. We will try to sort it out quickly.

23. Other legal points

  • If a court finds any part of these terms invalid, the rest still applies.
  • If we don't enforce a right straight away, we can still enforce it later.
  • These terms, and the policies linked above, are the whole agreement between you and us for your order.
  • Only you and we have rights under these terms. Nobody else can enforce them.
  • We can transfer our rights under these terms to another business. We will tell you if this affects you.

24. Contact us

Bootsplug (B Plug Ltd, company number 14564988)
Email: support@bootsplug.com